Optimising efficiency through HR and CRM automation

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Uniglobe Travel is a leading travel management service provider which is spread across six continents and present in more than 60 countries. It has a network of franchises which delivers maximum efficiency through travel expertise. The Modi Group operates the Regional Master Franchise of UNIGLOBE Travel in the South Asia Region that covers India, Nepal, Sri Lanka, Bangladesh, Bhutan, and Maldives.

  • 300%

     
     

    300%

     
     
     
    Reduced emails for communication
  • 100%

     
     

    100%

     
     
     
    Increased efficiency in all the franchises
  • 75%

     
     

    75%

     
     
     
    Cost reduction to manage HR activities
  • 250%

     
     

    250%

     
     
     
    Increase in overall business growth

About UNIGLOBE TRAVEL

Uniglobe Travel is a leading travel management service provider which is spread across six continents and present in more than 60 countries. It has a network of franchises which delivers maximum efficiency through travel expertise. The Modi Group operates the Regional Master Franchise of UNIGLOBE Travel in the South Asia Region that covers India, Nepal, Sri Lanka, Bangladesh, Bhutan, and Maldives.

 

uKnowva implemented in Uniglobe Travel (South Asia)

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Challenges Faced
  • Current communication was unfavorable because it was dependent on emails which were inconvenient and confusing

  • Lack of real-time communication between employees and management also within parent company and other franchises

  • HR and CRM work was carried offline which was unorganized and time-consuming

  • Operations in all the franchisees were chaotic and cluttered which led to inefficiency

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Investigating The CausesView More
Strategy DevisedView More
  • Ritika Modi
    Regional President, Uniglobe Travel (South Asia)

  • "uKnowva has helped us create a very simple and easy to use Intranet+HRMS system. It works awesome on all devices. We can now interact with all our employees and our franchisee employees as well who are distributed across the world with a click of a button. They helped us create our self-branded Mobile Apps as well. On top of it they have an excellent support team with a very short TAT. I reported a minor issue but it was resolved within a couple of days."

Departments Benefited

 
HR

Increase in internal communication has enhanced the work culture and has brought employees closer. Most of the HR activities are automated making it easier to manage people.

IT

There was a better flow of information between IT and the staff. Technical issues were quickly solved with less intervention. Easy knowledge sharing for the entire team across branches.

Operations

Complete data under one platform has helped to bring uniformity in operations of different franchises.

Corporate Communication

Streamlined flow of work with the unified flow of communication. Meaningful connections were established in an organization creating an open and transparent environment.

 
 
 
  • Our Solution

  • We conducted in-depth market & competitor research before executing the best practices in user experience design.

  • Collaborated work

  • Employee engagement

  • Increased productivity

  • Streamlining the process

  • Reduced email traffic

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