Payment Policy

uKnowva Subscription Collection & Service Restriction Policy

Effective Date: July 1, 2026

Version: 1.0

Purpose

This Subscription Payment & Service Continuity Policy ("Policy") is issued by Convergence IT Services Private Limited ("uKnowva", "Company", "we", "our", or "us").

This Policy outlines the Company's approach towards subscription payments, overdue invoices, service continuity, and applicable service restrictions. It is intended to promote timely payment of subscription fees while ensuring, wherever reasonably practicable, minimal disruption to customers' day-to-day business operations.

This Policy forms part of the commercial terms governing the use of uKnowva's products and services and should be read together with the applicable Subscription Agreement, Order Form, Master Services Agreement (MSA), Terms of Service, or any other agreement executed between the customer and the Company.

Subscription Payments

Subscription invoices shall be payable in accordance with the payment terms specified in the applicable Order Form, Subscription Agreement, Master Services Agreement (MSA), or any other commercial agreement entered into between the customer and uKnowva.

Customers are responsible for ensuring that all invoices are paid on or before the applicable due date.

Failure to make payment by the due date may result in the application of service restrictions in accordance with this Policy.

Payment Reminders

To assist customers in maintaining uninterrupted service, uKnowva may issue payment reminders before and after the invoice due date through one or more of the following communication channels:

• Email notifications
• In-application notifications
• Subscription status banners
• Administrative alerts
• Any other communication channel registered with the customer

Customers are responsible for maintaining accurate and up-to-date billing and administrative contact information.

Overdue Accounts

If any subscription invoice remains unpaid beyond its due date, uKnowva reserves the right to progressively apply service restrictions until the outstanding payment has been received and verified.

The following service restriction timeline is generally applicable:

The above timelines are indicative and may be modified at uKnowva's sole discretion based on the customer's subscription plan, contractual commitments, approved payment arrangements, payment history, or any other commercial considerations.

Service Continuity

uKnowva endeavors to minimize disruption to customer operations.

Where reasonably practicable, core HR and employee-facing functions will continue to remain available while non-essential administrative functions, reporting capabilities, integrations, or data extraction features may be progressively restricted until outstanding subscription payments are cleared.

Nothing contained in this Policy shall obligate uKnowva to continue providing services where payments remain overdue beyond applicable contractual terms.

Restoration of Services

Upon receipt and verification of the outstanding payment, uKnowva shall make commercially reasonable efforts to restore applicable services at the earliest opportunity.

Service restoration is generally completed within 34 hours of payment confirmation; however, restoration timelines may vary depending on payment verification, banking processes, public holidays, technical maintenance, or other operational considerations.

Customer Responsibilities

Customers are responsible for:

• Paying invoices in accordance with the agreed payment terms.
• Maintaining accurate billing, finance, and administrative contact information.
• Promptly notifying uKnowva of any invoice discrepancies or disputes.
• Providing payment references or supporting information where necessary to facilitate reconciliation.

Disputed Invoices

If a customer believes that an invoice has been issued incorrectly, the customer should notify uKnowva in writing before the applicable payment due date.

uKnowva shall review such disputes in good faith and work towards a commercially reasonable resolution.

Where a genuine billing dispute is under review, uKnowva may, at its sole discretion, defer or suspend the application of service restrictions until the dispute has been resolved.

Exceptional Circumstances

Customers anticipating delays in payment due to exceptional or unforeseen circumstances are encouraged to contact uKnowva's Finance or Customer Success team before the applicable restriction timelines.

Any extension of payment timelines, waiver of restrictions, or alternate payment arrangements shall be entirely at the discretion of uKnowva and shall not constitute a waiver of any contractual or legal rights.

Policy Updates

uKnowva reserves the right to amend, modify, or update this Policy at any time to reflect changes in applicable laws, regulatory requirements, business practices, service offerings, or contractual obligations.

The latest version of this Policy shall be published on the Company's website and shall supersede all previous versions.

Limitation

Nothing contained in this Policy shall limit or restrict any other rights or remedies available to uKnowva under the applicable Subscription Agreement, Terms of Service, Master Services Agreement, applicable law, or principles of equity.

The application, suspension, postponement, or waiver of any service restriction under this Policy shall not be construed as a waiver of any payment obligation or any other contractual right available to uKnowva.

Contact Us

For any questions regarding subscription invoices, billing, payment arrangements, or service restoration, please contact:

• Finance Team: finance@conv.in
• Customer Success: helpdesk@uknowva.com

Alternatively, customers may contact their designated Account Manager or Authorized Business Partner.