uKnowa Support offers a simplified and streamline customer service that delivers fast, effective and measurable support. It helps to organize the customer query process and saves time.
It shows you system logs at a glance. You can check for a particular log through the search tab at the top.
Tickets via e-mail
To keep thing easy and straight forward uknowva support allows you to generate tickets via e-mail. This saves time and offers great flexibility to users.
Cloud Based Platform
As it is a web-based platform you can access uknowva support anytime from anywhere to generate your tickets.
Whenever a new ticket is opened or closed an auto reply is sent out to the customers. This keeps the customer updated about the progress of their ticket and saves time of the support executive.
This feature is unique to uknowva support which allows customer to directly access the ticket thread with just a single click on the link received in their mail.
Department Mapping (White Label Solution)
This feature allows you to map your support department to Convergence Support Desk so that all the tickets created for that department will be solved by Convergence Team.
This allows you to lock your tickets during response to avoid conflicting responses from different staff members.
In support you can give access to different staff member based on their role. This helps to further organize the overall process of support.
Set due dates on every single tickets and get notification and alert once the due date is missed. This keeps you in check with completion of every ticket.
This feature allows web or emailed attachments to the tickets. Customer can attach screen shots while sending a ticket.
If a staff member wants to add an internal note for the other team member to read then he can use the Internal Note feature.
Transfer tickets between departments to make sure it's being handled by the correct staff.
Assign To staff
This allows you to internally assign tickets to other staff members.
You can respond to the customer quickly with predefined replies. This saves time and makes the process of reply fast and quick.
Manage and configure email templates used for auto-reply, alerts, notices and responses.
|Current Version||Last Updated On||Compatibility|
|1.7.0||Oct 26, 2017||2.1 and up|