uKnowva implemented in Aramark
Aramark is a Fortune 500 listed company headquartered in the USA. They provide a range of hospitality services related to food, facilities and clothing for different type of institutions.
- 200%Reduction in Interdependency for standard sales documents
- 70%Reduction in Admin Team Overhead
- 200%Increase in Idea Sharing through blogs and forums
Challenges Faced
- Leads were not managed on time
- Difficulty in handling the high volume of paperwork for converting leads
- The profitable learning experiences were not getting shared with other employees
Investigating the cause
- There was no automated platform to manage leads and keep a time-check on the follow ups
- The paperwork needed for client registration was enormous and maintaining uniformity among all clients was a challenge
- There was no common platform for sharing data
- Even through people were willing to share their experiences, there was no platform to do so
Strategy Devised
- Integrated uKnowva for Aramark
- Customized uKnowva to resolve the challenges of lead management
- Automated the data management system for efficient paperwork
- Worked on providing a common platform for discussions and thought sharing



Our Solution
We conducted in-depth market & competitor research before executing the best practises in user experience design.
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Better lead management
For a company like Aramark, several leads are introduced each day. Handling them simultaneously and converting each of them can be a big challenge. But with uKnowva, a check is maintained for every lead. The proposal management system helps handle the initial phase of client generation with ease without unnecessary time investment.
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No more documentation worries
uKnowva was customized to handle Aramark’s data as per their need. All client-related forms and ready-made templates were made a part of the system. To make the work easier, an auto input system was also integrated into the system for ready-made templates.
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Managing timelines
uKnowva keeps track of when a lead was introduced by registering the punch in details and once the lead data is input, it auto fills the related documents to save efforts. A systematized time-cycle mapping system in integrated in Aramark using uKnowva to understand the time invested for every client and if that needs to be revised.
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Initiating internal blog
Aramark started its own blog called ‘Kaizen Principle’ using uKnowva, to maintain a learning environment in the organization. The blog is used to share updates, experiences and other important communication across all employees

Key Stats
- 200%Reduction in Inter-dependency for standard sales documents
- 70%Reduction in Admin Team Overhead
- 200%Increase in Idea Sharing through blogs and forums
Departments benefited
- Business Development: Efficient management of leads helped multiply and increase the average leads generated
- Operations: With easy availability of accurate data, day-to-day transactions and tasks are done faster and in an organized manner
- Backend data managers: Ease in managing data uniformity across clients and automation of data processing
- Top Management: Better lead management is helping grow the business and increase company profits
- Clients: With work managed on timelines, clients are happier to work with Aramark