Challenges Faced

• Leads were not managed on time
• Difficulty in handling the high volume of paperwork for converting leads
• The profitable learning experiences were not getting shared with other employees

Investigating the cause

• There was no automated platform to manage leads and keep a time-check on the follow ups
• The paperwork needed for client registration was enormous and maintaining uniformity among all clients was a challenge
• There was no common platform for sharing data
• Even through people were willing to share their experiences, there was no platform to do so

Strategy Devised

• Integrated uKnowva for Aramark
• Customized uKnowva to resolve the challenges of lead management
• Automated the data management system for efficient paperwork
• Worked on providing a common platform for discussions and thought sharing

Our Solution

We conducted in-depth market & competitor research before executing the best practises in user experience design.

• Better lead management

  For a company like Aramark, several leads are introduced each day. Handling them simultaneously and converting each of them can be a big challenge. But with uKnowva, a check is maintained for every lead. The proposal management system helps handle the initial phase of client generation with ease without unnecessary time investment.

• No more documentation worries

  uKnowva was customized to handle Aramark’s data as per their need. All client-related forms and ready-made templates were made a part of the system. To make the work easier, an auto input system was also integrated into the system for ready-made templates.

• Managing timelines

  uKnowva keeps track of when a lead was introduced by registering the punch in details and once the lead data is input, it auto fills the related documents to save efforts. A systematized time-cycle mapping system in integrated in Aramark using uKnowva to understand the time invested for every client and if that needs to be revised.

• Initiating internal blog

  Aramark started its own blog called ‘Kaizen Principle’ using uKnowva, to maintain a learning environment in the organization. The blog is used to share updates, experiences and other important communication across all employees

Key Stats